AI Solutions
Unlock Smarter Operations with AI-Powered Solutions
From intelligent customer service to smart volunteer matching and donation insights—CRS delivers AI tools tailored to your mission and your users.
Agentforce Solutions
Industry-specific AI solutions built on top of Salesforce, tailored to non-profits and purpose-driven organisations.
Customer Service Intelligence
Train AI agents with your content to provide 24/7 customer support across website and WhatsApp channels.
Key Features:
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Train with website content
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PDF/Word document integration
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Salesforce Data Cloud knowledge base
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Salesforce Service Cloud integration
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WhatsApp Business Account integration
Volunteer Management System
Intelligent volunteer matching and activity coordination that finds the perfect volunteers based on skills, availability, and preferences.
Key Features:
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Smart volunteer matching by skills and language
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Automated activity registration
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Availability tracking and scheduling
Active Ageing Care
AI-powered health monitoring system that analyzes fitness data and provides personalized health recommendations for seniors.
Key Features:
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Train with website content
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PDF/Word document integration
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Salesforce Data Cloud knowledge base
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Salesforce Service Cloud integration
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WhatsApp Business Account integration
Case Management Intelligence
Automatically generate comprehensive case summaries from counseling sessions and track case progress with intelligent insights.
Key Features:
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Auto-generate case summaries from notes
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Overall and recent case progress tracking
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Workflow automation for caseworkers
Donation Intelligence
Smart donation tracking and donor analysis that predicts giving patterns and identifies fundraising opportunities.
Key Features:
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Fundraising performance analytics
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Donor behavior prediction
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Top donor identification by period
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Giving likelihood assessments
E-commerce & Loyalty
Intelligent customer service and loyalty program management for online stores with automated order handling and rewards.
Key Features:
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Order status automation
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WhatsApp loyalty program integration
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Automated voucher management
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Customer service chatbots
ChatGPT AI Solutions
Cutting-edge conversational AI tools to power your operations—fast to deploy, endlessly scalable.
Customer Service Automation
AI chatbots that handle customer inquiries across your website and WhatsApp Business, trained on your specific content and policies.
Key Features:
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24/7 multilingual support (English, Mandarin, Malay, Tamil)
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Website and WhatsApp integration
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Seamless handoff to human agents
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Integration with any existing CRM
Lead Generation Intelligence
Smart lead qualification system that converts website visitors into qualified prospects through conversational AI and automated follow-up.
Key Features:
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Automated lead scoring and qualification
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WhatsApp lead capture campaigns
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CRM integration (Salesforce, HubSpot)
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Intelligent follow-up automation
Smart Scheduling & Appointments
AI-powered appointment booking system that handles scheduling, rescheduling, and reminders across multiple staff calendars and resources.
Key Features:
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Website and WhatsApp booking integration
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Multi-calendar coordination (Google, Outlook, Apple)
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Automated reminders via SMS and WhatsApp
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Smart rescheduling and cancellation handling
Marketing Automation
Intelligent marketing automation that creates personalized campaigns, generates content, and optimizes performance across multiple channels.
Key Features:
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Personalized email campaigns based on behavior
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WhatsApp marketing with high engagement rates
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Social media content generation and scheduling
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Performance analytics and optimization recommendations
Let’s Build Your Salesforce Advantage
Ready to explore how Salesforce CRM or AI solutions can support your organisation?
Fill in the form below, and we’ll be in touch to schedule a free, no-obligation consultation.