NCSS-Approved Stakeholder Management Solution by CRS
Access Up to $80K in Funding
As listed under NCSS TSS, the following CRS solution packages are pre-approved:
Donor Management
CRS Salesforce Donation + Salesforce Experience Cloud
CRS Salesforce Donation + CRS Donor Portal
Integrated Donor & Volunteer Management
CRS Salesforce Donation & Volunteer Integrated + Salesforce Experience Cloud
CRS Salesforce Donation & Volunteer Integrated + CRS Donor / Volunteer Portal
CRS DMS can be integrated with our Volunteer Management System (VMS) to provide a unified nonprofit management platform for managing donors and volunteers engagement.
All packages and pricing are aligned with the respective NCSS pre-approved scope and submission requirements.
Donor Management Software for IRAS-Compliant Fundraising
Effective fundraising requires more than collecting donations. Nonprofits need a reliable way to manage donor relationships, maintain an accurate donor database, and track contributions across campaigns.
The CRS Donation Management System (DMS) is a secure donor management software platform built on Salesforce that helps organisations centralise donor data, manage tax-deductible donations, and automate IRAS-compliant receipts.
Designed for Singapore charities, CRS DMS simplifies donation management while giving fundraising teams clear visibility into donor engagement and campaign performance.
Donation & Donor Management Software
Features & Benefits
CRS Donation Management System helps nonprofits manage donations, donor relationships, and fundraising operations within a secure donor management software platform built on Salesforce.
Donor Profile & Database Management
Maintain a structured donor database with detailed profiles for both individual and corporate donors.
Track donor history, engagement activities, and communication records in one place.
• Individual and corporate donor profiles
• Centralised donor database
• Donor activity tracking
Tax-Deductible Receipts & IRAS Compliance
Automate the generation of tax-deductible donation receipts and ensure compliance with Singapore regulatory requirements.
The system can integrate with the IRAS API for donation submission.
• Automated receipt generation
• IRAS-compliant donation records
• Integration with IRAS API
Donor Communication & Engagement
Maintain strong donor relationships through built-in communication tools and engagement tracking.
• Email notifications and thank-you messages
• SMS and WhatsApp integration
• Communication templates
Donation & Recurring Contribution Management
Capture and manage different types of donations including one-time gifts, recurring contributions, and in-kind donations.
Maintain a complete donation history for every donor.
• One-time and recurring donations
• In-kind donation tracking
• Complete donation history
Fundraising Campaign Management
Track fundraising initiatives and monitor campaign performance through structured fundraising management tools.
• Campaign and fundraising tracking
• Donation allocation to campaigns
• Campaign performance visibility
Reports, Dashboards & Insights
Monitor donation activity and donor engagement through built-in reports and dashboards powered by Salesforce.
• Donation and fundraising reports
• Donor engagement analytics
• Real-time dashboards
Automated IRAS Submission for Tax-Deductible Donations
CRS DMS integrates with the IRAS API to automate the submission of donation records for tax-deductible donations, while ensuring donation records remain compliant with Singapore regulatory requirements.
Optional Feature
Extend the CRS Donation/Donor Management System with a self-service portal.
Salesforce Donor Portal
(Built with Salesforce Experience Cloud)
Provide donors with a secure self-service portal integrated directly with Salesforce, allowing them to manage their profile, view donations, and contribute online.
Key Features:
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Update donor profile
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View donation history
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Download donation receipts
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Customisable online donation forms
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Credit card and PayNow payment support
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Payment gateway integration (Stripe, Red Dot, 2C2P)
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Automated monthly recurring donations
Requires Salesforce Experience Cloud licenses.
CRS Custom Donor Portal
(Custom-built on AWS)
A fully customised donor portal for organisations that require flexible donor experiences while remaining integrated with the CRS Donation Management System.
Key Features:
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Update donor profile
-
View donation history
-
Download donation receipts
-
Customisable online donation forms
-
Credit card and PayNow payment support
-
Payment gateway integration (Stripe, Red Dot, 2C2P)
-
Automated monthly recurring donations
Ideal for organisations requiring greater flexibility and customised workflows.
How CRS Donation Management System Works
1
Donor Lifecycle Management
Built on Salesforce Nonprofit Cloud Fundraising, track every interaction — from acquisition to stewardship.
2
Seamless Payment Integration
Works with 2C2P, Stripe, and PayPal for one-time or recurring donations. Every transaction is automatically recorded in Salesforce, providing a real-time view of donor activity, fundraising performance, and campaign ROI.
3
IRAS Receipt Automation
Auto-generate tax-deductible receipts and submit directly via IRAS API.
4
PDPA & NCSS Compliance
Meet local data-protection and Tech-and-Go Green Lane Green Lane requirements standards effortlessly.
Why Nonprofits Trust CRS Donation Management Software
1. Built on Salesforce
Secure, scalable, and proven.
2. Designed for Nonprofits in Singapore
IRAS-ready and aligned with local fundraising needs.
3. Engagement Focused
Strengthen donor relationships with automation and data insights.
4. Simplifies Compliance
Reduce admin burden with built-in reporting and submissions.
Driving Impact Across Communities
CRS provides donor management software for nonprofits in Singapore, helping organisations manage donations, donor engagement, and fundraising campaigns more effectively.
Ready to transform the way your organisation works?
Case Study
Methodist Welfare Services (MWS)
Methodist Welfare Services (MWS) is a leading Singapore-based nonprofit providing integrated care for disadvantaged individuals and families.
Previously, their teams managed multiple programmes across various service areas using separate systems — resulting in data silos and inefficient reporting.
CRS Studio implemented a customised Salesforce solution that unified client and programme management under one platform.
With centralised profiles, automated reporting, and workflows designed for social service teams, MWS gained full visibility into client journeys and measurable outcomes.
The result: improved data accuracy, faster reporting, and stronger impact across departments.
Donation Management Software FAQs
1. What is a donor management system and how does it help nonprofits manage donations?
A DMS is software that helps nonprofits track donations, manage donor relationships, and stay compliant. CRS DMS is built on Salesforce for added security and flexibility.
2. Can CRS DMS handle online donations?
Yes. You can embed customisable donation forms on your website and connect them to 2C2P, RedDot Payment, Stripe, PayPal and other gateways.
3. How does CRS DMS help with compliance?
CRS DMS integrates with IRAS for donation submissions and automatically generates tax-deductible receipts.
4. Can I import donations from third-party fundraising platforms?
Absolutely. CRS DMS supports imports from platforms like Giving.sg, Give.asia and Benevity, so you can consolidate all contributions.
5. How does CRS DMS improve donor engagement?
By providing complete donor histories, campaign tracking, and personalised communication tools, CRS DMS helps you build stronger, long-term donor relationships.
Build Stronger Donor Relationships with CRS DMS
Let CRS Studio help your nonprofit scale its impact. Our Donation Management System makes fundraising seamless, compliant, and donor-friendly.
Fill in the form, and we’ll be in touch to schedule a free, no-obligation consultation.