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Articles by CRS Studio
Insights, How-Tos, and CRM Strategies from a Salesforce Partner in Singapore
From CRM implementation tips and AI-powered automation, to real-world use cases for non-profits, fintechs, and SMEs, our articles are here to inform, guide, and inspire your next move.


Donor Data Management for the AI Era: What to Track and How to Choose Smarter Technology
Data is the new currency of fundraising. But for many nonprofits, donor data feels more like a burden than an asset, scattered across spreadsheets, forms, and event tools.
In the AI era, organizations that treat donor data as a strategic advantage will build stronger relationships, predict giving trends, and fundraise more efficiently. The challenge is knowing what to track, how to protect it, and which technology can help you do both.
2 days ago4 min read


Smarter Volunteer Recruitment: How to Attract Talent and Match Them to the Right Roles with AI
Recruiting volunteers today feels very different from what it used to be. In the past, posting a notice or spreading the word through your community might have been enough to fill every open role.
But now, nonprofits are competing for people’s time and attention in a world overflowing with commitments, social causes, and digital distractions.
The result? Fewer sign-ups, shorter commitments, and a growing need for smarter, data-driven recruitment.
5 days ago5 min read


Fundraising Challenges for Nonprofits (and How to Overcome Them)
Fundraising is the lifeblood of every nonprofit. Without steady and reliable funding, even the most inspiring mission cannot be sustained.
But raising money has never been more challenging. From donor scepticism to the rising demand for transparency, nonprofits today must overcome unique obstacles to secure the trust and support of donors.
The biggest challenge in fundraising is building and maintaining donor trust. Without credibility and transparency, donors hesitate
Oct 65 min read


Challenges in Managing Volunteers & How to Overcome Them
Volunteers are the lifeblood of nonprofits. They bring energy, passion, and time to causes that matter—but managing volunteers isn’t always easy.
Unlike employees, volunteers aren’t bound by contracts. They are driven by passion, availability, and personal motivation.
This makes working with volunteers both rewarding and challenging.
In this article, we’ll explore the most common challenges in managing volunteers, why these issues happen, and how nonprofits can ove
Oct 45 min read


Best Volunteer Management Software: 2026 Guide
Managing volunteers can feel like juggling with one hand tied. Spreadsheets get messy, emails get lost, and tracking hours turns into a full-time job. That’s why more nonprofits and Social Service Agencies (SSA) are turning to volunteer management software (VMS) to streamline recruitment, scheduling, and retention.
This guide explains what VMS is, why it matters, the best tools in 2026, and how to choose one that fits your organisation.
Sep 124 min read


Best Donation Management Software: 2026 Buyer’s Guide
Running a nonprofit or Social Service Agencies (SSA) is a balancing act. Between fundraising campaigns, donor stewardship, and compliance reporting, your team likely spends too much time in spreadsheets or chasing fragmented data.
That’s where donation management software—sometimes called a nonprofit CRM—becomes essential.
In this guide, we’ll explain what donation management software is, its benefits, which platforms nonprofits in should consider in 2026, and how to c
Sep 115 min read


Best AI Chatbot for Business: Comparing Gemini, ChatGPT, Copilot, Grok, Claude, and DeepSeek
Artificial Intelligence is no longer a futuristic concept. In 2025, AI chatbots and assistants are at the core of how businesses streamline workflows, improve customer experiences, and gain a competitive edge.
But with so many AI tools available, which one is right for your business?
In this article, we compare six of the most talked-about AI tools today: Gemini (Google), ChatGPT (OpenAI), Microsoft Copilot, Grok (X), Claude (Anthropic), and DeepSeek. We’ll explore the
Aug 154 min read


10 Practical Ways to Use AI for Nonprofits and Drive Impact
Nonprofits often face the same challenge: limited resources, growing demands, and the need to deliver more impact without overburdening staff.
Artificial Intelligence (AI) is no longer just a corporate tool — it’s now accessible and affordable for charities, social enterprises, and community organisations.
Whether it’s streamlining donor engagement, managing volunteers, or analysing program data, AI for nonprofits can transform how missions are delivered ...
Aug 83 min read


How Sonak Group Transformed Its Customer Service with Salesforce Service Cloud
In today’s fast-moving retail landscape, delivering excellent customer service and empowering in-store teams are key to sustainable growth. For Sonak Group, a leading retailer and distributor of sporting goods and fashion brands in Southeast Asia, the challenge was to unify support operations and enable frontline staff to work more efficiently.
With help from CRS Studio, Sonak implemented Salesforce Service Cloud and a custom-built iPad app—driving improvements across cust
Aug 13 min read
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