Top Digital Solutions Supported by NCSS Tech-and-GO!

By Chiou Hao Chan, Chief Growth Officer at CRS Studio

For many Social Service Agencies (SSAs), digitalisation is no longer optional—it is essential for reducing manual work, improving reporting, and enhancing service delivery.

The NCSS Tech-and-GO! (TNG) initiative by the National Council of Social Service (NCSS) was designed to help agencies adopt digital tools with the financial support needed to modernise safely and sustainably.

However, SSAs often ask: 

“What digital solutions are actually supported under Tech-and-GO!?”

This guide provides a clear overview of the top digital solutions—case management tools, volunteer systems, care technologies, donor management platforms, and more—that SSAs can adopt with TNG support.

We also share practical examples, ideal use cases, and guidance on when to choose pre-scoped versus bespoke solutions.

Key Takeaways

• NCSS Tech-and-GO! supports a wide range of digital tools, from basic HR and productivity systems to advanced case management and automation.

• Solutions fall under Pre-Scoped, Green Lane, or Bespoke categories—each with different funding requirements and flexibility.

• Top solution categories include case management, volunteer management, donor systems, care tools, HRMS, booking systems, dashboards, and cybersecurity tools.

• SSAs should choose solutions based on operational needs, digital maturity, and internal capacity—not simply what is available.

• Bespoke or complex solutions (e.g., custom Salesforce case management) may be better suited for TSS or Tech-and-GO! Go Digital pathways.

What Does NCSS Tech-and-GO! Support?

Tech-and-GO! was created to help SSAs adopt digital tools quickly while reducing cost barriers. Solutions generally fall into three categories:

1. Pre-Scoped Solutions

These are pre-approved, off-the-shelf tools with defined vendor packages. Best for: SSAs adopting digital tools for the first time.

2. Green Lane Solutions

These are sector-proven digital tools without fixed vendors. SSAs can choose their own vendor and submit one quotation using the official template. Best for: Agencies that need more flexibility but still want structured funding.

3. Bespoke Digitalisation Projects (Go Digital / Part B of TSS)

These include custom case management, complex CRM builds, or integrations. Best for: SSAs with multi-programme operations or advanced reporting needs.

Top Digital Solutions Supported by NCSS Tech-and-GO!

Below are the digital solution categories most commonly funded and adopted by SSAs—along with examples and ideal use cases.

1. Case Management Systems (One of the Most Requested Solutions)

A case management system digitises the entire support journey between social workers, programmes, and beneficiaries. These systems centralise case records, improve visibility, and reduce administrative burden.

What They Typically Include

• Client intake & profiling

• Assessment tools

• Case notes & documentation

• Session scheduling

• Alerts & follow-up tasks

• KPI dashboards

• Programme enrolment tracking

Use Cases

• Counselling centres needing structured case notes

• Elderly service providers tracking home visits

• Disability programmes managing multiple interventions

Bespoke case management (e.g., Salesforce) is usually supported under Go Digital or TSS Part B.

2. Volunteer Management Systems

Volunteer coordinators often manage hundreds of volunteers manually. Volunteer management systems streamline onboarding, matching, scheduling, and communication.

Typical Features

• Volunteer profiles & skills

• Duty scheduling & attendance

• Automated reminders

• Hour tracking

• Reporting for volunteer retention KPIs

Why They Are Popular Under Tech-and-GO!

• Reduce administrative time

• Improve volunteer engagement

• Provide auditable records for funders

Volunteer systems may appear as Pre-Scoped, Green Lane, or Bespoke depending on complexity.

3. Donor & Stakeholder Management Systems

Donor management tools help agencies track giving history, automate receipts, and run targeted fundraising efforts.

Key Features

• Donor contact records

• Campaign tracking

• IRAS-compliant receipting ensures donation and tax reporting meets Singapore requirements.

• Donation API integrations

• Reporting for audits and fundraising

Many SSAs choose integrated donor + volunteer systems to centralise stakeholder engagement.

4. Care Tools & Assistive Technologies

Tech-and-GO! also supports tools that enhance frontline care delivery, particularly for eldercare and disability services.

Examples

• Motorised exercise equipment

• Therapeutic robotics

• Interactive training tools

• Mobility rehabilitation devices

• Telepresence robots for remote engagement

When Are These Fundable?

When the tools:

• Improve service delivery

• Are aligned with client needs

• Are included within Green Lane or pre-approved categories

5. HR & People Management Systems

Good people practice is critical for sustainability. Many SSAs adopt HRMS tools to reduce manual HR processes.

Examples

• Payroll

• Leave management

• Timesheets

• Performance management

• Staff onboarding workflows

These systems help align with organisational health indicators under TSS as well.

6. Booking & Event Management Systems

Useful for:

• Programme registrations

• Facility bookings

• Appointment scheduling

• Volunteer or parent engagement events

Booking systems also reduce phone-based coordination and simplify reporting.

7. Data Analytics & Dashboards

Dashboards help SSAs monitor programme outcomes, volunteer activity, fundraising, and operational KPIs.

Popular Use Cases

• Monthly reports for boards

• Visualising case status distribution

• Tracking beneficiary outcomes

• Monitoring volunteer engagement rates

• Auditing support for funders

Data analytics tools may be pre-scoped or bespoke.

8. Cybersecurity & Data Protection Consultancy

As SSAs digitalise, data security becomes critical. Tech-and-GO! supports consultancy for:

• Cyber Essentials (CE)

• Data Protection Essentials (DPE)

• Cyber Trust Mark

• Data Protection Trust Mark (DPTM)

• IT audits

All digital systems must comply with Singapore’s Personal Data Protection Act (PDPA).

Why This Matters

SSAs hold sensitive beneficiary data and must meet sector expectations for data privacy and cyber hygiene.

Pre-Scoped vs. Bespoke Solutions — How Should SSAs Decide?

Choose Pre-Scoped If:

• You want ready-to-use tools

• Your workflows are simple

• You need fast deployment

• You are adopting digital systems for the first time

Choose Green Lane If:

• You want flexibility in choosing vendors

• You need sector-proven solutions without rigid packages

Choose Bespoke (e.g., Salesforce, custom portal) If:

• You run complex programmes

• You require integrations

• You want process automation

• Your reporting needs exceed standard tools

Bespoke solutions are typically supported under Tech-and-GO! Go Digital or TSS Part B digitalisation funding.

How CRS Studio Supports SSAs with Tech-and-GO! Solutions

CRS Studio partners with SSAs to design, configure, and implement systems that are NCSS-ready and operationally practical.

Our expertise includes:

• Custom Salesforce case management

• Donor & volunteer CRM systems

• IRAS-compliant receipting

• Automated workflow design

• Sector-tailored dashboards

• Multi-programme digitalisation

Applications for Tech-and-GO! and TSS are submitted via the OurSG Grants (OSG) portal.

Frequently Asked Questions (People Also Ask)

Which digital solutions qualify under Tech-and-GO!?

Solutions include case management, volunteer systems, donor tools, booking systems, HRMS, dashboards, and sector-specific care tools.

Can SSAs use Tech-and-GO! for custom systems?

Yes—custom systems fall under Go Digital or TSS Part B. Bespoke case management or integrated CRM solutions are commonly approved.

What are Green Lane solutions?

These are sector-proven solutions without pre-approved vendors. Only one vendor quotation is required.

Are care tools eligible for Tech-and-GO! funding?

Yes, if they enhance service delivery and fall under approved Green Lane categories.

How do I know which digital solution is right for my SSA?

Start with your operational gaps and your Organisational Health Framework for Social Services (OHFSS) assessment. Pre-scoped is best for simpler needs; bespoke is best for multi-programme complexity.

Conclusion

NCSS Tech-and-GO! supports a broad spectrum of digital tools that help SSAs reduce admin workload, enhance service delivery, and build long-term digital capability.

Whether you’re choosing a pre-scoped HRMS, a Green Lane case system, or a fully bespoke case management CRM, the key is aligning the solution with your agency’s real operational needs.

With the right vendor and a clear digital roadmap, Tech-and-GO! funding becomes a powerful enabler for transformation.

To support SSAs that must meet NCSS digitalisation standards, CRS Studio provides a complete Salesforce for NCSS Grant Eligible setup.