Articles by CRS Studio

Managing volunteers can feel like juggling with one hand tied. Spreadsheets get messy, emails get lost, and tracking hours turns into a full-time job. That’s why more nonprofits and Social Service Agencies (SSA) are turning to volunteer management software (VMS) to streamline recruitment, scheduling, and retention. This guide explains what VMS is, why it matters, the best tools in 2026, and how to choose one that fits your organisation.

Running a nonprofit or Social Service Agencies (SSA) is a balancing act. Between fundraising campaigns, donor stewardship, and compliance reporting, your team likely spends too much time in spreadsheets or chasing fragmented data. That’s where donation management software—sometimes called a nonprofit CRM—becomes essential. In this guide, we’ll explain what donation management software is, its benefits, which platforms nonprofits in should consider in 2026, and how to c

Artificial Intelligence is no longer a futuristic concept. In 2025, AI chatbots and assistants are at the core of how businesses streamline workflows, improve customer experiences, and gain a competitive edge. But with so many AI tools available, which one is right for your business? In this article, we compare six of the most talked-about AI tools today: Gemini (Google), ChatGPT (OpenAI), Microsoft Copilot, Grok (X), Claude (Anthropic), and DeepSeek. We’ll explore the

Nonprofits often face the same challenge: limited resources, growing demands, and the need to deliver more impact without overburdening staff. Artificial Intelligence (AI) is no longer just a corporate tool — it’s now accessible and affordable for charities, social enterprises, and community organisations. Whether it’s streamlining donor engagement, managing volunteers, or analysing program data, AI for nonprofits can transform how missions are delivered ...

In today’s fast-moving retail landscape, delivering excellent customer service and empowering in-store teams are key to sustainable growth. For Sonak Group, a leading retailer and distributor of sporting goods and fashion brands in Southeast Asia, the challenge was to unify support operations and enable frontline staff to work more efficiently. With help from CRS Studio, Sonak implemented Salesforce Service Cloud and a custom-built iPad app—driving improvements across cust

Volunteers are the backbone of many nonprofits and social enterprises. But as these programs grow, so does the complexity of managing them. Without the right tools, even the most passionate initiatives can run into operational chaos.

For non-profits in Singapore, every dollar matters. Yet, a surprising number of organisations still manage donations using outdated systems—spreadsheets, manual receipts, and siloed donor databases. As donor expectations evolve and compliance standards tighten, these traditional methods are showing their cracks. It’s time to rethink donation management.

Digital transformation is a growing priority for charities and nonprofits in Singapore. As the demands on social service agencies grow, many are finding that traditional tools — spreadsheets, manual forms, and siloed systems — are no longer enough to manage donations, volunteer programs, and outreach effectively. Fortunately, platforms like Salesforce, combined with local funding support, are making it easier than ever for nonprofits to modernise operations and build stron

You’ve probably seen the rise of AI in customer support — chatbots answering questions, smart ticket routing, even sentiment analysis. But here’s the real game-changer: when AI is powered by a good CRM, customer service doesn’t just become faster — it becomes smarter. In a recent LinkedIn post, we shared 5 ways AI is already helping support teams respond faster and serve customers better. Now, let’s explore what’s happening under the hood — and why CRM is the critical ingr