Articles by CRS Studio

Volunteers are the backbone of many nonprofits and social enterprises. But as these programs grow, so does the complexity of managing them. Without the right tools, even the most passionate initiatives can run into operational chaos.

For non-profits in Singapore, every dollar matters. Yet, a surprising number of organisations still manage donations using outdated systems—spreadsheets, manual receipts, and siloed donor databases. As donor expectations evolve and compliance standards tighten, these traditional methods are showing their cracks. It’s time to rethink donation management.

Digital transformation is a growing priority for charities and nonprofits in Singapore. As the demands on social service agencies grow, many are finding that traditional tools — spreadsheets, manual forms, and siloed systems — are no longer enough to manage donations, volunteer programs, and outreach effectively. Fortunately, platforms like Salesforce, combined with local funding support, are making it easier than ever for nonprofits to modernise operations and build stron

You’ve probably seen the rise of AI in customer support — chatbots answering questions, smart ticket routing, even sentiment analysis. But here’s the real game-changer: when AI is powered by a good CRM, customer service doesn’t just become faster — it becomes smarter. In a recent LinkedIn post, we shared 5 ways AI is already helping support teams respond faster and serve customers better. Now, let’s explore what’s happening under the hood — and why CRM is the critical ingr

If you're running operations at a non profit, you've likely heard of Salesforce. It’s powerful, trusted by some of the biggest...

When your organisation begins to outgrow spreadsheets or basic CRMs, the next step often leads to Salesforce. It’s one of the most...

When it comes to implementing Salesforce in your organisation, choosing the right partner can make or break your success. Salesforce is a...