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Articles by CRS Studio
Insights, How-Tos, and CRM Strategies from a Salesforce Partner in Singapore
From CRM implementation tips and AI-powered automation, to real-world use cases for non-profits, fintechs, and SMEs, our articles are here to inform, guide, and inspire your next move.


AI and Compliance in Donation Management: Smarter Workflows, Less Risk
Donation management is the backbone of nonprofit trust. Every contribution—whether from an individual, a corporation, or an event—carries a responsibility: to ensure the funds are handled securely, transparently, and compliantly.
Yet for many nonprofits, compliance remains an uphill battle. Between tracking multiple donation channels, meeting regional regulations, and ensuring data privacy, the administrative load can quickly spiral.
That’s where automation and AI can help
Nov 24, 20255 min read


AI-Driven Donor Retention: Build Long-Term Donor Relationships That Last
Acquiring new donors is exciting, but keeping them is what sustains your mission.
Research from the Fundraising Effectiveness Project shows that the average donor retention rate across nonprofits hovers around 45%, meaning more than half of first-time donors never give again. That’s a lot of lost opportunity, and trust.
The reality is simple: donor acquisition is expensive. Retention, on the other hand, delivers exponential returns. With AI-powered tools, nonprofits can now
Nov 18, 20255 min read


Donor Segmentation 2.0: How AI Unlocks Personalized Communication at Scale
The days of sending the same email to every donor are over.
Supporters today expect more, they want to feel seen, understood, and valued. Generic fundraising messages no longer inspire action. Instead, they push donors away.
To build loyalty, nonprofits must move beyond “one-size-fits-all” communication and create personalized journeys that reflect each supporter’s motivations. And thanks to AI, doing that at scale is finally possible.
Nov 10, 20255 min read


Donor Data Management for the AI Era: What to Track and How to Choose Smarter Technology
Data is the new currency of fundraising. But for many nonprofits, donor data feels more like a burden than an asset, scattered across spreadsheets, forms, and event tools.
In the AI era, organizations that treat donor data as a strategic advantage will build stronger relationships, predict giving trends, and fundraise more efficiently. The challenge is knowing what to track, how to protect it, and which technology can help you do both.
Nov 3, 20254 min read


Fundraising Challenges for Nonprofits (and How to Overcome Them)
Fundraising is the lifeblood of every nonprofit. Without steady and reliable funding, even the most inspiring mission cannot be sustained.
But raising money has never been more challenging. From donor scepticism to the rising demand for transparency, nonprofits today must overcome unique obstacles to secure the trust and support of donors.
The biggest challenge in fundraising is building and maintaining donor trust. Without credibility and transparency, donors hesitate
Oct 6, 20255 min read


Best Donation Management Software: 2026 Buyer’s Guide
Running a nonprofit or Social Service Agencies (SSA) is a balancing act. Between fundraising campaigns, donor stewardship, and compliance reporting, your team likely spends too much time in spreadsheets or chasing fragmented data.
That’s where donation management software—sometimes called a nonprofit CRM—becomes essential.
In this guide, we’ll explain what donation management software is, its benefits, which platforms nonprofits in should consider in 2026, and how to c
Sep 11, 20255 min read


Rethinking Donation Management: How Non-Profits in Singapore Can Build Smarter, Stronger Fundraising Systems
For non-profits in Singapore, every dollar matters. Yet, a surprising number of organisations still manage donations using outdated systems—spreadsheets, manual receipts, and siloed donor databases.
As donor expectations evolve and compliance standards tighten, these traditional methods are showing their cracks.
It’s time to rethink donation management.
Jul 22, 20253 min read
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