Articles by CRS Studio

Digital transformation has become a major priority for Social Service Agencies (SSAs) in Singapore — but one area that often causes confusion is vendor eligibility. Many agencies understand how funding works under the Transformation Sustainability Scheme (TSS), but are less clear about how digital vendors are selected, when vendors must be listed, and whether they are free to engage their preferred implementation partner.

For many Social Service Agencies (SSAs), digitalisation is no longer optional—it is essential for reducing manual work, improving reporting, and enhancing service delivery. The NCSS Tech-and-GO! (TNG) initiative by the National Council of Social Service (NCSS) was designed to help agencies adopt digital tools with the financial support needed to modernise safely and sustainably. However, SSAs often ask:  “What digital solutions are actually supported under Tech-and-GO!?”

For many Social Service Agencies (SSAs) in Singapore, long-term sustainability depends on more than just strong programmes. It requires resilient people practices, good governance, effective digital systems, and organisational health that can withstand operational challenges.  The NCSS Transformation & Sustainability Scheme (TSS) was created precisely to support these areas.